How do I deposit funds into my Adaptive client wallet account, and also make withdrawals?

Have you already created a client wallet account? If not, see:

  • “How do I create an Adaptive client wallet account for Shield purchases and payouts?”

You will be able to transfer funds to and from your Adaptive client wallet account with your verified external account.

Important: All customer wallet accounts are held safely and securely at Chase bank in a segregated customer money account.

Go to your user profile and select the “Deposit/Withdraw funds” screen. Use the routing number and virtual account number for your wallet to transfer funds through wire transfer or ACH.

Note: Transfer of funds typically takes 24 hours to complete.

Once you have funds in the wallet, you can buy a Shield up to the amount you have available.